Frequently Asked Questions
Everything you need to know before booking Café Fuerte for your event
Booking
Do you travel outside the Eugene/Springfield area?
Yes! While we are based in the Eugene/Springfield area, we are happy to travel for events. A travel fee may apply for events located more than 20 miles away, but we’ll go over any travel costs with you during the booking process.
How far in advance should I book?
We ask for at least two weeks’ notice so we have enough time to prepare and source ingredients for any specialty drink options. That said, many events are booked months in advance, and availability can fill quickly, so we recommend reaching out as early as possible.
Do you require a deposit?
Yes, we require a 50% non-refundable deposit to reserve your date. The remaining balance is due on the day of the event.
What is your cancellation policy?
Because each event date is reserved specifically for you, cancellations are non-refundable.
Events
How long does setup take?
We typically arrive 60 minutes before service begins to set up the cart, prepare our equipment, and make sure everything is ready for your event. After service ends, breakdown usually takes about 30 minutes. Setup and breakdown time do not count against your booked service hours.
Can guests customize their drinks?
Yes. Guests are welcome to customize their drinks with their preferred milk option, espresso strength, sweetness level, and available flavor additions at no extra charge.
Do you accommodate dairy-free and vegan guests?
Yes. We bring whole milk, half-and-half, oat milk, and almond milk to every event, so guests have dairy-free and vegan-friendly options available. Other alternative milks are always available upon request while booking the event.
Can I request drinks that are not on the standard menu?
Yes. If you have a specific drink, flavor, or concept in mind, let us know during the booking process and we’ll do our best to bring it to life for your event.
Can I customize the menu?
Yes! We are happy to customize drink names on the menu to make them feel personal to your event. Create “His & Hers” drinks for a wedding, highlight a company campaign, or brand select drinks to support your event theme or marketing strategy. We love helping make the menu feel uniquely yours.
Can your cart serve indoors?
Yes. Our carts are specially designed to fit through standard doors, elevators, and hallways, making it easy for us to bring the full coffee cart experience directly to your indoor event space.
Can you set up outdoors?
Yes, we can set up outdoors as long as the location is flat, solid, and accessible for our cart.